- ShadAsked on January 29, 2013 at 12:40 PM
We have been using your service for 2 years now. All of a sudden, we are not getting email alerts when a customer fills out our forms. The customer gets a email stating its been sent, but we are not getting any. We have checked our spam and junk filters and the forms are not sent to them. I have tried sending emails to make sure they work, and get no emails. When you go to our site, click on service and then Utah and sent a request.Page URL:
- theglassslipperAnswered on January 29, 2013 at 12:50 PM
This has happened to my acount as well..
- JotForm SupportEltonCrisAnswered on January 29, 2013 at 01:35 PM
Your email is in the bounce list due to the following reason.
shad@msr***t.*** is IN the bounce list
Reason(s) : 5.3.0 - Other mail system problem 554-'Denied [74fbdd05.0.5572784.00-2366.7105234.p01c12m066.mxlogic.net] (Mode: normal)'
I have now removed it so it should now be working. It seems like your email service provider was failed to received notification from us at some point and this causes the your email to bounce. We'd also suggest to check the following as it may help prevent this cases. How to setup email alerts to prevent "emails not being received" issues
Thanks for your message. We would appreciate if you could open a separate thread and provide more details about what email address isn't receiving notifications and which form is affected. This is for your privacy and so we can focusly help you on your issue as well.
Thanks for your understanding!