All the form fields are not being recorded on the report

  • BCEDC
    Asked on January 24, 2019 at 6:21 PM

    The download on excel, CVS and PDF is missing file information. All the form fields are not being recorded on the report. The card view reads,  Collapse is missing and divider is missing

     

    1548371933IMG 1878 Screenshot 10

     

    No this is not the problem, it is on the excel report.  The data that is being field out on the form is not being shown in it's entirety on the excel report and in the column the words "collapse field" is showing up instead.

     

    In the attached form, I filled out each section from each of the three collapsed fields, once I pulled up the report only the first and last fields are being generated with my text. It is as if the others are not being recognized. 

     

     

    1548429154excel%20jot%20form Screenshot 21

    Jotform Thread 1711985 Screenshot
  • jonathan
    Replied on January 24, 2019 at 8:16 PM

    If you meant the Collapse field (section collapse) on your form, please take note that those are not input fields. They do not have data.

    All the form fields are not being recorded on the report Image 1 Screenshot 20

    When downloading the submission data of your form, the collapse field will not be included.

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    You can enable also the Show Headers and Text in your form reports.

    User guide: How to Show Headers and Text in the PDF


  • BCEDC
    Replied on January 25, 2019 at 10:13 AM

    No this is not the problem, it is on the excel report.  The data that is being field out on the form is not being shown in it's entirety on the excel report and in the column the words "collapse field" is showing up instead.


    In the attached form, I filled out each section from each of the three collapsed fields, once I pulled up the report only the first and last fields are being generated with my text. It is as if the others are not being recognized. 



    1548429154excel jot form Screenshot 10

  • roneet
    Replied on January 25, 2019 at 12:10 PM

    Could you please let us know the Form URL so that we can have a look at it.

    Thanks.

  • BCEDC
    Replied on January 25, 2019 at 1:43 PM
    When you respond, will you please select reply all. Thanks.
    Here is the link:
    https://form.jotform.com/BCEDC/spring-2019-Skillsoft-training
    ...
  • jonathan
    Replied on January 25, 2019 at 3:22 PM

    Thank you for the clarification on the issue. I was able to see issue when I checked the Submission sheets of your form https://www.jotform.com/sheets/82534180025146


    All the form fields are not being recorded on the report Image 1 Screenshot 20


    what I suggest you try for now is to switch to the old version of the submission view.

    1548447711zzz 2019 01 26 04 Screenshot 31

    then download the Excel submission data of the form again. Check if the same issue occur.

    Let us know how it goes.