Notification is the one being sent instead of Autoresponder.

  • districtkh
    Asked on January 24, 2019 at 8:04 PM

    Hi, we are challenged with having the auto response email go to the submitter's email address. We have tested it as a submitter and are receiving the administrators notification instead. Please advise on how we can correct.

    Thank you.

     

  • jherwin
    Replied on January 24, 2019 at 9:25 PM

    The Notification and autoresponder are set correctly. However, you seem to be confused about the format of templates sent to your respondent and your email because they look exactly the same.

    I suggest editing email templates for autoresponder or notification so you know what email was sent.

    Guide: How to Edit the Email Template for Notifications and Autoresponders.

  • jherwin
    Replied on January 24, 2019 at 9:35 PM

    Sorry for the quick reply above, I checked the wrong form. Delete these two autoresponders because you are not using email condition, respondent of your form will receive 3 Emails if you have 3 autoresponders.
    1548383432Please delete this two Screenshot 10
    Also, you have two email fields in your form, you can delete the email field at the bottom of your form if you only need one. However, if you need two email fields then you need to set the autoresponder in the specific email field.

    1548383521email Screenshot 21

    I sent a test submission to your form, please see the emails sent to me and let us know what autoresponder should not be there.

    1548383676received 3email Screenshot 32