What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    uploading multiple files simultaneously

    Asked by georgeb on March 11, 2011 at 11:44 PM

    I like the new multiple file uploader option, but I am noticing that whatever files you upload, you cannot delete them off the submission form in case you add a file you didn't mean to add.  Am I just missing something, or am I correct?

    Page URL:
    http://nvasm.com/clientrequest.php

  • Profile Image
    JotForm Founder

    Answered by aytekin on March 11, 2011 at 11:59 PM

    Have you updated your Client Request form? Or should we look at this problem on a separate form?

    I'm not clear what you mean by this? Can you post a screenshot of the problem?

  • Profile Image

    Answered by georgeb on March 12, 2011 at 12:01 AM

    Yes, it should be showing now http://nvasm.com/clientrequest

     

    When you click the orange upload file, it allows you to add as many files as you like, but if you accidently make a mistake, there is no deletion option.

  • Profile Image
    JotForm Support

    Answered by abajan on March 12, 2011 at 01:22 AM

    I know what you mean, geogeb. When adding attachments to a message in Gmail, each attachment has a pre-filled checkbox next to it that if deselected, removes the attachment. It would be useful if JotForm's new multi-upload field had similar functionality. Presently, if a user mistakenly adds a file to be uploaded, the only option is to refresh the entire form and start over which can be very time consuming and frustrating if it's a long form and/or many uploads were included by the user.

  • Profile Image

    Answered by allanftd on March 12, 2011 at 07:39 AM

    Hi George,

    If your guest wants to change the file he wants to upload, he can click the "Browse..." button once again and make a new file selection. But if he decides he doesn't want to upload anything, he has to refresh the browser as suggested above.

    We shall endorse this feature enhancement to our able programmers for future consideration. Sorry for the inconvenience.

    Hope this helps.

  • Profile Image

    Answered by georgeb on March 12, 2011 at 05:24 PM

    Please do.  Having a deletion button available, would be a huge plus!

  • Profile Image
    JotForm Support

    Answered by liyam on March 17, 2011 at 09:35 AM

    Hello,

    I believe this feature is now added (not sure if it's been there or recently added).  When you mouse-over on the file name you have mistakenly uploaded, an X mark will show up on the right, click on that to delete the uploaded file.

    Hope this helps.

  • Profile Image

    Answered by jagwks on December 24, 2011 at 12:28 PM

    Hello-

    I have an inventory form and would like to add multiple attachments next to each line item. For example.

     

    1)  Item name  -  Item Description  - Price  -  Upload images here

    2)  Item name  -  Item Description  - Price  -  Upload images here

     

    Right now, I have the regular add a file button only. Is this possible? Thanks.

  • Profile Image

    Answered by allanftd on December 25, 2011 at 11:47 AM

    @jagwks: Are you referring to the Consignment Form? Sorry but the file upload field cannot be used in the Matrix field type.

  • Profile Image

    Answered by jagwks on December 25, 2011 at 03:00 PM

    Yes, I'm referring to the consignment form. Are there any other options? Any recommended way in setting something up like this?

     

    Thank you for the response.

  • Profile Image

    Answered by allanftd on December 26, 2011 at 07:49 AM

    A workaround that I can think of is to let go of the Matrix field type and replace it with multiple shrunk text fields and file upload fields as the rightmost column. For a working demo, please check out this form: http://www.jotform.com/form/13590849638

    We hope you find this helpful. Let us know if you need further assistance and Happy Holidays!