What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form leading to paypal?

    Asked by glitterstarz10 on January 29, 2013 at 01:36 PM

    Hi.... I just made a new form, a clone of a previous one that we use, and it is redirecting to PAYPAL saying that it is an incomplete paypal transaction?  This is just an inquiry form.... Could you help?

    Page URL:

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    Answered by yeagerd on January 29, 2013 at 01:41 PM

    The budget field is actually a donation field.  You need to swap it out for a simple text field as although you are asking for a dollar amount, not really as far as actionable input goes.


    Just put it as a text Field and use:  Ideal budget per set USD or whatever.  That will allow it to submit as data and not try to run the donation through Paypal.

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    JotForm Support

    Answered by Mike_T on January 29, 2013 at 02:21 PM


    You are completely right. Thank you very much for your input.


    You will need to replace your PayPal 'Ideal Budget Per Set?' field with some other field. For example, try Text Box:

    Or Purchase Order:

    It is similar to payment field, but it is not redirecting anywhere for payment processing.

    Please feel free to contact us if you need any further assistance.