Why are my changes not being saved?

  • Profile Image
    Asked on January 25, 2019 at 09:11 PM


    I've recently made changes to the design of my application and it seems that when I open the application via direct link or even in the "preview" window, those changes aren't showing up and instead it's showing me the old version of the application. 

    When I re-load the application via the direct link, the changes take effect and its not a problem but only if I refresh it (sometimes multiple times).

    Again, it seems that each time I open the application it becomes a 50/50 chance that I will get an older version of the application I've customized. How do I make sure that when I embed my application onto a website it will not embed an older version? 

    Basically I need to know how to save changes. I've clicked "save" under the design tab multiple times but it is not working.

  • Profile Image
    Answered on January 26, 2019 at 12:00 AM

    To clarify, is your form logo not showing up when you preview your form?

    May we know what fields or settings that is  not changing?

    Can you please share to us the web page your have embedded your form?

    We will wait for your response.