What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Error in Downloading Docx

    Asked by nebusoku on January 29, 2013 at 02:43 PM

    one of our summisions we cannot download the attachment which is a docx tried from the portal inbox as well as from the link that is delivered in the email.


    This is the error that I get


    website declined to show this webpage




    This is only effecting this 1 file we are getting other Docx files just fine.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 29, 2013 at 03:09 PM

    Hi there, 

    Is this issue continuing?

    I have tested on a clone of your form and was not able to reproduce the issue.

    It may have had to do with a temporary server problem that we experienced earlier today.

    I have since cleared the cache of your forms on our side and things should be back to normal.

    We apologize for the inconvenience and please let us know if you need further assistance!