What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't receive submissions by email?

    Asked by Deenigeechteron on January 29, 2013 at 03:01 PM


    My email wil not come in the mailbox i want. The provider says that its an php or smtp problem?

    Normal mail are going good and i have tried your anwers below on the FAQ's. It still not working.

    The mailadres were the submissionmails must be arrived are for both sites: info@jdmerchandise.com

    Can you help me?


    Page URL:

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    Answered by jeanettebmz on January 29, 2013 at 05:00 PM

    The reason why you are not getting notifications is because you need to setup the sender email address as noreply@jotform.com

    Please check this guide to prevent further issues