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shogankbaAsked on January 28, 2019 at 5:56 AM
Hi, we have created a financial review preparation questions form but when the submission comes through the text is all mixed up and doesn't make any sense
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Ashwin JotForm SupportReplied on January 28, 2019 at 6:54 AM
I am not sure if I have understood your question correctly. Can you please share a screenshot of the issue you see in form's submission page? The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
I did check your form and found that you have enabled encryption in your form. Please note that once you enable encryption in your form, the submission data you receive in form will be encrypted and you will need the private key file to decrypt and view the submissions. The private key file is downloaded when you enable encryption in your form. The following guide should help you: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
Hope this helps.
Do get back to us if you have any questions.