Form submission is not being displayed correctly.

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    shogankba
    Asked on January 28, 2019 at 05:56 AM

    Hi, we have created a financial review preparation questions form but when the submission comes through the text is all mixed up and doesn't make any sense

    https://form.jotformeu.com/90245717717360

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    ashwin_d
    Answered on January 28, 2019 at 06:54 AM

    I am not sure if I have understood your question correctly. Can you please share a screenshot of the issue you see in  form's submission page? The following guide should help you how  to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    I did check your form and found that you have enabled encryption in your form. Please  note that  once you enable encryption in your form, the submission data you receive in form will  be encrypted and  you will  need the private key file to decrypt and view the submissions. The private key file is downloaded when you enable encryption in your form. The following guide should help you:  https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Hope this helps.

    Do get back to us if you have any questions.