Docusign Widget: getting an error message saying "Please fix errors before signing."

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    infowindycreek
    Asked on January 28, 2019 at 03:57 PM

    This is the third time we have had this issue, when someone fills out our Residential homeowners application when they get to the Docusign section.  It keeps saying to fix doc u sign error.

    Last time this happened someone on the support team created a copy of the report to see if the issue would go away.  That worked for a little while, but now the error is back.


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    BDAVID
    Answered on January 28, 2019 at 06:04 PM

    I will report this issue to our back-end team. You will be updated via this thread when it gets fixed.

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    NeilVicente
    Answered on October 23, 2019 at 09:00 AM

    Hi there,

    First off, we are sorry for the late update.

    We have figured out the cause of this problem and have rectified it.

    However, you must re-authenticate your widget to grant our app an extended scope, so we can indefinitely renew your access tokens.

    1571835582DocuSign_extended.png

    Please do let us know if you have any other questions or concerns of if you need any help in regard to this issue.

    Best,