Account randomly suspended

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    Asked on January 28, 2019 at 04:08 PM

    I use JotForm solely to edit one of my client's forms. I was changing the style of the form when I was randomly logged out of JotForm and now when I try to log back in it says that my account is suspended.

    My client has been using your service for awhile now and hasn't had any issues. He takes product information from his vendors and the only personal info he takes are email addresses for contact. The only people that use this form are his vendors who have contracts with him.

    Please restore access to my account so I can resume my work. Please also look into my client's account and make sure he is not banned as well.

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    Answered on January 28, 2019 at 06:19 PM

    We apologize for the inconvenience.

    Upon checking, your account is now active and IP is whitelisted. Let us know if you have any questions or if you need further assistance.