Widget creation: How long does Jotform approval for widgets take?

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    Asked on January 28, 2019 at 05:11 PM

    I am trying to develop a Widget to embed on my form,


    I added the simplehtml example given on the tutorial ( https://developers.jotform.com/widgets )

    However the widget doesn't appear in my widgets list ( https://developers.jotform.com/myapps ) or in my widgets list on my form builder.

    I understand you need to approve it before its public, but how long does it take to register before I can use view it in my personal widgets so I can work on it?

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    Answered on January 28, 2019 at 07:57 PM

    Approval can be instant or it might not be considered anytime soon. You could check this specific page for updates done by the Widget Team: http://www.jotform.com/answers/widget_updates.php.

    I'm not sure if we have a "non-approval" case, especially if it's a great addition to JotForm, some may take a while but most of it are pending and are taken one at a time.

    We appreciate your patience and understanding on this matter.

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    Answered on January 29, 2019 at 01:02 PM

    Jotform doesn't give development access to an widget without announcing it in widget updates?

    Also there have been no widget news updates in 9 months in that channel. 

    Sorry for the many questions, I am just a little confused by the development process for Widgets. Is the current Jotform widget tutorial still valid? ( https://developers.jotform.com/widgets ) As right now I am just looking for development access to begin development of the widget. Not get approval to release a new widget for public consumption. 

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    Answered on January 29, 2019 at 03:03 PM

    The tutorial is still valid. Follow the steps to create your custom Widget hosted on your server. The Widget is first hosted on your own server and is usable by only your account.

    You can then change the status of your Widget to "send for Approval" and once this happens, our developer team would take time to review it and make a decision to add it for public viewing and use or reject it. 

    I recommend you proceed and follow the steps in the guide and create the Widget: https://developers.jotform.com/widgets

    If you run into any issues or are unclear on the steps, do get back to us on this thread and we shall provide further guidance.

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    Answered on January 29, 2019 at 04:30 PM

    Hey Donald, 

    Thanks for your response, I think there may be a misunderstanding on my part here. So I was following the tutorial you provided @  https://jotformintegrations.ringpartner.com/simple.html

    All is well until I get to the step: 

         Step 2: Register Widget


          Go to My Apps page to begin registering your field.

    I fill it out exactly as in the tutorial and then click the `Register Field` button and then it states that it successfully registered, however the widget does not show up in my Widget List or in the Jotform Builder for me even privately. 

    Are you guys able to see if you're receiving my attempts at registration? I will try some different browsers (I am using Chrome on Kubuntu and tested Firefox Currently, Also Chrome on MacOS has been tried) 

    So above it what caused me to think that I needed approval even at just the registration step as nothing was showing up for me to test out.

    Thanks for your help on the matter. 

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    Answered on January 29, 2019 at 04:52 PM

    Not sure if this helps (feel free to delete this if it shouldn't be public) but here is a video of me trying the process and after registration nothing showing up in my Widget List or Form Builder. 


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    Answered on January 29, 2019 at 06:14 PM

    Thanks for the screencast and we do apologize for the inconvenience.

    I can see from your screencast that you have registered the widget, but it does not list in your My Apps page. Have you tried using other browsers when registering your widget? Can you please try that and let us know how it goes.

    Looking forward for your response. 

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    Answered on January 29, 2019 at 07:24 PM

    I have tried the following browsers :

    Firefox Quantum Version 64.0.2
    Google Chrome - Version 70.0.3538.77 (Official Build) (64-bit)
    Midori - Version 7 Kalikiana
    Edge - (Not sure of the version as the person left with the computer) 
    cURL - Version 7.58.0 

    Any recommendations on a Browser/Version that is known to work I can try?

    When I click register on any of the browsers they all POST to the endpoint: https://developers.jotform.com/widgets/new and receive no response other then a HTTP Code 200, or in the case of cURL I received `Creating new apps is disabled temporarily.` and then I am redirected to a blank list of widgets like in the video

    Is it possible someone there could create me a sample widget to test that it's working? I don't mind trying other things as I'd love to get this working. 

    When I click Register on the Registration Page this is what gets sent to https://developers.jotform.com/widgets/new via POST if that helps at all (Just gets a 200 OK Response back from the server):

    My Sample Widget
    Temporary Short Description
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    Answered on January 29, 2019 at 08:38 PM

    Thanks for the response.

    I have now escalated this to our L2 team for further checking. We'll let you know here if there's an update to this.

    We thank you for your patience in the meantime.

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    Answered on January 30, 2019 at 04:56 PM

    I appreciate all of your help!
    Our company loves Jotform and we're just eager to get everything running with your service! 

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    Answered on February 04, 2019 at 01:19 PM


    I know this has been escalated. Is there anything I can do from here to assist with with support issue?

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    Answered on February 04, 2019 at 02:35 PM

    Please note that the issue has been categorized with a priority as "Important" and we will keep you posted on any updates via this thread.

    Thank you for your patience.

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    Answered on February 28, 2019 at 04:19 PM


    Just looping back in to see if there is an update on this?

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    Answered on February 28, 2019 at 05:23 PM

    Unfortunately, we don't have an update to this yet. You will receive a response here from our dev team once an update is available.

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    Answered on April 11, 2019 at 02:09 AM

    Just wanted to let everyone that is on this thread that the Widget Sign Up form is now working again. I was able to register two new widgets and its working great. 

    The only issue that remains is the page to update the custom widgets settings doesn't display a captcha and will fail to save. However, its not a big deal I can just re-create for now. 

    Thanks so much for everyone's assistance, especially the Developers and Support Staff! 

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    Answered on April 11, 2019 at 03:15 AM

    Thank you for letting us know.

    I'll inform our backend team on this.

    If you face any further issues please get back to us.