What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Changes not being pushed through

    Asked by reciproc8 on January 29, 2013 at 07:25 PM

    Hi

    I created a form and embedded it but changes are not showing up.  Why is this?

    Thanks

    Jay

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    JotForm Support

    Answered by jonathan on January 29, 2013 at 09:31 PM

    Hi Jay,

    If you can share to us the URL of the website where the form was embedded, we can check for any issue also.

    Will await your update.

    Thanks.

  • Profile Image

    Answered by reciproc8 on January 29, 2013 at 11:00 PM

    Hi

    I just made an entirely new form.  That solved the problem but was a major hassle.  I am so easger to give you guys money because you're so awesome...but the non stop bugs makes me hesitant :)

     

    Thanks for getting back to me

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    JotForm Support

    Answered by EltonCris on January 30, 2013 at 12:07 AM

    @reciproc8

    Sorry about that. Updates are actually almost instant, but somtimes it takes a little time for the form to update since it may take sometime for the form cache to be cleared but it should always work faster. I would also recommend to use "www" on your form URL instead of "form" e.g. http://www.jotform.com/form/xxxxxxxx, this is to skip CDN so you will not experienced any delay issues anymore. Also, this might sometimes due to the user's browser which caching the older version of form. Clearing your browser's cache might help as well.

    Thanks and have a pleasant day!

  • Profile Image

    Answered by reciproc8 on January 30, 2013 at 12:32 AM

    Thanks

    I just made a new form with a video embedded but when I embedded the jotform form onto my WP page, it shows up with an older version of my form.  How can I fix this?

    Thanks

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    JotForm Support

    Answered by EltonCris on January 30, 2013 at 12:48 AM

    Hi,

    Like I've previously mentioned, you can try changing "form" to "www" on your form URL. Example.

    http://www.jotform.com/form/1234567890

    --

    Also, have you tried clearing your browsers cache? Give it a try as it might help refreshed the old cache stored on your browser. 

    Thank you.

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    JotForm Support

    Answered by EltonCris on January 30, 2013 at 02:02 AM

    Hi Jay,

    Sorry but your last reply came empty.  Please post it on this thread instead. Thanks!

    http://www.jotform.me/answers/171583-Changes-not-being-pushed-through#6