The submission PDF reverts to the old PDF format in notification email

  • IDECORP
    Asked on January 29, 2019 at 6:11 AM

    Bom dia, amigos!

    Eu editei um PDF corretamente, ele aparece preenchido no editor da maneira correta:

    https://www.jotform.com/pdf-editor/60655547107962


    Contudo, depois de preencher o formulário, ao recebê-lo por e-mail enviado pelo sistema, as imagens ficaram em posições erradas e alguns textos não apareceram.

    Link para o formulário: https://form.jotform.com/IDECORP/certificado-vacina-veicular



    Jotform Thread 1715890 Screenshot
    Page URL: https://form.jotform.com/IDECORP/certificado-vacina-veicular
  • roneet
    Replied on January 29, 2019 at 8:37 AM

    On checking the cloned Form, I could not replicate the same.

    The submission PDF reverts to the old PDF format in notification email Image 10

    Are you still getting the old version PDF in the notification email?

    Do confirm us so that I can report this to our L2 team.

    Thanks.

  • IDECORP
    Replied on January 29, 2019 at 11:41 AM

    Olá!

    Parece-me que o problema está intermitente. 

    Faremos novos testes.

    Obrigado,

    James

  • roneet
    Replied on January 29, 2019 at 11:50 AM

    Let us know if you experience this once again, we will take another look.

    Thanks.