We are having trouble with google sheets

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    Asked on January 29, 2019 at 03:18 PM
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    Answered on January 29, 2019 at 05:15 PM

    We are sorry about the difficulties you are facing. Have you modified the integrated sheet? Please note that we do not recommend to modify integrated spreadsheet or change it's settings as this can cause the integration to fail.

    If the integration got broken, we can suggest to remove current integration and set up new one, this should fetch all submissions again. 

    Here is related guide: How-to-Integrate-Forms-with-Google-Sheets

    Rarely submissions can be not forwarded to the sheet if we receive errors from Google. We have a script to push missing submissions from our side, could you name the form integrated to google sheets so we could do that? 

    We will wait for your reply. 

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    Answered on January 29, 2019 at 06:02 PM

    Victoria,  Thanks so much for your quick and very professional and helpful reply.  Jotform obviously has a great team there with you on the job.  We will try a new integration as it's possible that someone else changed the form and see how that goes.  If we still have issues we'll be in touch.  Blessings