JotForm freezes up after an automatic backup.

  • ksoo7
    Asked on January 29, 2019 at 4:02 PM

    Once the auto-backup happens my form (or at least parts of it) freeze.  I can still scroll and click the Scroll to Top button, but I can no longer access aspects of the form.  I've tried cleaning out the cache, history, etc. on the browser I'm using and have tried different browsers, but I can't figure out what's going on.  Any ideas?  Thanks.

  • Elton Support Team Lead
    Replied on January 29, 2019 at 6:16 PM

    Sorry, would you mind providing steps on how are you performing the backup?

    Are you using the backup app http://backup.jotform.io?

    We'd appreciate if you can give us more details. A screenshot would also help.