The image file upload field does not show the image on sent email

  • Clement Danternii
    Asked on January 29, 2019 at 4:39 PM

    rather shows the file name.
    How do I correct this?.

  • David JotForm Support Manager
    Replied on January 29, 2019 at 4:47 PM

    What is the form in question? If you are trying to display an image in your form through the Image field, and it does not display, please try removing it, and uploading it from your local drive. Example:

    1548798440image Screenshot 10

    Let us know if you need more help on this.

  • Clement Danternii
    Replied on January 29, 2019 at 5:43 PM
    I am able to get the images centered. Now my concern is the form field of
    the uploaded passport picture I am unable to get it into the form
    submission email
    [image: Screenshot(43).png]
    format.
    ...
  • jherwin
    Replied on January 29, 2019 at 8:31 PM

    Please provide us with a link of a form to which this issue is related to.

    Guide: Where to Find My Form URL?

    Also, we can not see the screenshot attached to your response. Please post it again so we can see the issue you are referring to.

    Guide: How to Post Screenshots to Our Support Forum

    It looks like you are referring to showing images in your notification email template, if so, please follow this guide: How to display uploaded image in the form emails or thank you message

    You can center it using the alignment tools. (left, center, right).

  • Clement Danternii
    Replied on January 30, 2019 at 7:43 AM
    This is the form URL
    https://form.myjotform.com/90254862339563
    Is there a way you can offer assistance with the field population to
    another form without asking the receipt to fill those fields again?
    The tutorial is complex though.

    After exporting data to excel , how can we recall the passport pictures of
    the files uploaded. Can we have a situation where we will create a local
    directory where we can recall the file by their unique ID. So lets say,
    applicant A, has a pictrue picture attached to his form. But in excel , the
    picture doesn't show.but rather a url. How do we recall their pictures on a
    local machine by just hitting their url?

    ...
  • Richie JotForm Support
    Replied on January 30, 2019 at 10:13 AM

    To clarify, do you want to include the image in your upload field to your email content?

    The image file upload field does not show the image on sent email Image 1 Screenshot 20

    I have moved your questions to a new thread to assist you better.

    For the field population:https://www.jotform.com/answers/1717425-

    For exporting data to excel:https://www.jotform.com/answers/1717428

  • Clement Danternii
    Replied on January 30, 2019 at 10:43 AM
    Exactly, I want that image to appear at the top right, where the picture
    field is when it sends an email.
    Thank you.
    ...
  • David JotForm Support Manager
    Replied on January 30, 2019 at 12:32 PM

    In order to display an image in the notification, you can do it as shown on the guide previously provided. Now, when it comes to positioning it, you need to edit the table content, for example:

    1548869231imageonnotification Screenshot 10

    Result:

    1548869283result 001 Screenshot 21

    Here is my clone version: https://form.jotform.com/90295371995975 

    You may clone it if you want to: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    IMPORTANT: please check your account settings, under "Privacy" options, if you have required log-in to view the uploaded files, the images will not display in your notifications: https://www.jotform.com/myaccount/settings 

    Let us know if you need more help.

  • Clement Danternii
    Replied on January 30, 2019 at 12:43 PM
    Looks great. I am going to try it out. Now I hope you didn;t get a pdf
    document?
    Kindly revert if you get it tomorrow. I have set it to deliver within 24
    hours .
    I will now work on mine too.
    ...
  • Clement Danternii
    Replied on January 30, 2019 at 1:43 PM
    I have done that,but its still not showing. Can you help in there?
    I followed your procedure too
    ...
  • Elton Support Team Lead
    Replied on January 30, 2019 at 2:56 PM

    I have changed the casing of the IMG tag in your upload field on the email notification to uppercase. Can you check it again? It should work now I think.

    The image file upload field does not show the image on sent email Image 1 Screenshot 20

    May we also ask your permission on making test submissions in your form so we can troubleshoot further?

  • Clement Danternii
    Replied on January 30, 2019 at 5:43 PM
    Yes please you have the permission. How do I apply for the NGO discount for
    NGOs ?
    ...
  • Clement Danternii
    Replied on January 30, 2019 at 5:43 PM
    Hello, I still got this email when I completed the form. Is there anything
    wrong with my fields?
    I just increased the font size of the header.
    And this is what I got.
    ...
  • Elton Support Team Lead
    Replied on January 30, 2019 at 7:01 PM

    I just made a test submission in your form and the image is now shown on the sent email.

    154889288301312019 u2VBOBNi9s Screenshot 10

    I have also updated your autoresponders with the IMG tag. They should also work.

    154889282301312019 G5xHjHECak Screenshot 21

  • Clement Danternii
    Replied on January 31, 2019 at 11:43 AM
    Hello Team , I want to submit my account for activation on Paymentwall
    But the configuration, I am a bit lost. Is there any guide to set it up?
    Thank You. Regards

    ...
  • David JotForm Support Manager
    Replied on January 31, 2019 at 12:32 PM

    Your new question will be addressed in a new thread: https://www.jotform.com/answers/1719104 

  • Clement Danternii
    Replied on February 5, 2019 at 4:43 AM
    Hello Sir, good day.
    I have applied for the NGO status reduction?
    Normally how many hours does it take to receive an email alert?
    Thank You. Regards
    ...
  • Clement Danternii
    Replied on February 5, 2019 at 4:43 AM
    Secondly , could you test the second form to see if everything is done
    right?
    Thank You. Regards
    ...
  • Welvin Support Team Lead
    Replied on February 5, 2019 at 5:43 AM

    I have just approved your non-profit application. Please check your email for the approval. You can also go ahead and view the pricing page to see the discounts, and upgrade from there.

    As for the second form, it is the Final stage - Asys2019 Confirmation form, right? 

  • Clement Danternii
    Replied on February 5, 2019 at 6:43 AM
    Yes please that is the final form where after filling you will receive a
    generated ID Card
    ...
  • jherwin
    Replied on February 5, 2019 at 7:01 AM

    I have tested your form and see you have two other pages with no content, you can delete it by clicking on the next and back button, see the screenshot below for reference:
    1549367932deletepages Screenshot 10

    Also after clicking submit button, I was redirected to this:
    1549367987pendingreview Screenshot 21

    You may still need to approve or change your account settings in PaymentWall.

    Guide: How to integrate Paymentwall with your form?

  • Clement Danternii
    Replied on February 5, 2019 at 7:43 AM
    Very well. I will work on that. Thank You. Regards
    ...
  • Clement Danternii
    Replied on February 8, 2019 at 6:43 AM
    Hello , I got this email from Jotform, could you kindly explain how to get
    the following fields details to them?
    1. Couple of mandatory parameters were not sent to us along with the
    request. Ex. uid, email, history[registration_date]
    Please refer to the list of parameters present in our documentation here:
    https://docs.paymentwall.com/apis#section-widget-dg
    2. We observed you have set the pingback type of email, we do not encourage
    merchants to use email based pingbacks unless they have very low traffic.
    Therefore, we request you to change the pingback type to "URL" based
    pingbacks and implement pingback processing as per our documentations here:
    https://docs.paymentwall.com/reference/pingback-home
    Thank You
    --
    *Clement Apereke-ita Danternii*
    *clement@mediagenonline.com *
    *www.clementdant.com *
    *Web Designer || Photographer|| Online & Offline Marketer || Church
    Media||SMS*
    *When it's all been said and done,there is just one thing that matters"Did
    I do my best to live for truth"*
    ...
  • jherwin
    Replied on February 8, 2019 at 7:59 AM

    Considering that your other concern is about another topic, I have moved it to a new thread to avoid confusion.

    https://www.jotform.com/answers/1726762

    Please refer to that thread for any related questions and/or follow-ups.