Empty fields are not hidden in submission emails

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    Asked on January 29, 2019 at 05:08 PM


    Please see the screenshots below. We have "hide empty fields" checked, but they still appear in our submission emails. Is it possible to only show the fields that have been filled out?


    (I could only upload one screenshot, so I chose the one that shows empty fields showing on a submission email.)

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    Answered on January 29, 2019 at 07:48 PM

    The "Hide empty fields" works only when you're using the default email template, since the email template on your form is customized it will not work. 

    You may delete the current email template, add a new one and then turn on the hide empty fields feature again, without modifying the email template.