Problems with Paypal tool

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    Asked on January 30, 2019 at 06:34 AM
    Hello, I created a form with the payment tool via Paypal. However, it seems that even if people do not make the payment, the form's response arrives in the inbox. This is bringing me some problems, how to solve it? And make only the forms that end the payment come to me?
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    Answered on January 30, 2019 at 09:30 AM

    You can check your payment situation via Pending Payment Email feature.

    Incomplete Payment is triggered when a person submitting to your form didn't send or settle the payment after redirected to the Payment gateway. Thus, you will be informed about who decline to pay.

    Please follow these steps to activate 'Incomplete Payment Notification Email' feature.

    1. In the Form Builder, click the PayPal payment field.

    2. Click the WAND icon to open the payment settings.

    3. Click the GEAR icon at the top-right corner.

    Then, find the Pending Payment Email option and select your decision via drop-down.

    Please check the GIF is shown below:


    Please check the guilde for more information:How-to-Setup-Incomplete-Payment-Notification-Email

    Let us know if you need further assistance.

  • Profile Image
    Answered on January 30, 2019 at 10:43 AM
    Sorted out. Thank you!
    Arte Finalista
    55 (21) 99822-4102 [5]
    Em 30/01/2019 12:30, Jotform escreveu:
  • Profile Image
    Answered on January 31, 2019 at 12:55 AM

    We will be happy to help you if you need further assistance.