How can I cancel a subscription payment requested by my customer?

  • carolinebird
    Asked on January 30, 2019 at 10:14 AM

    I cancelled the subscription within jotform and I can't view it now, however, the payment still came out and she is not very happy.


    This is the link to my subscription form  https://eu.jotform.com/build/81556139784367


    Jotform Thread 1717438 Screenshot
    Page URL: https://eu.jotform.com/build/81556139784367
  • Victoria_K
    Replied on January 30, 2019 at 12:21 PM

    Thank you for contacting us. I see that your form is connected to Stripe, so you should manage subscriptions via your Stripe dashboard, you could find all your active subscriptions by following this link: https://dashboard.stripe.com/subscriptions

    I am not sure if Stripe is sending an email to your customer an option to unsubscribe but you can contact them for more information. Here's the link: https://support.stripe.com/

    Hope this helps.