How can I cancel a subscription payment requested by my customer?

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    Asked on January 30, 2019 at 10:14 AM

    I cancelled the subscription within jotform and I can't view it now, however, the payment still came out and she is not very happy.

    This is the link to my subscription form

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    Answered on January 30, 2019 at 12:21 PM

    Thank you for contacting us. I see that your form is connected to Stripe, so you should manage subscriptions via your Stripe dashboard, you could find all your active subscriptions by following this link:

    I am not sure if Stripe is sending an email to your customer an option to unsubscribe but you can contact them for more information. Here's the link:

    Hope this helps.