What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I do have issues and would appreciate your help.

    Asked by bengals on January 30, 2013 at 03:52 AM

    I do have issues and would appreciate your help. The potential is exciting but need fine tuning to get me there.

    1. The completed form does not send to my email

    2. It will not print off entire page always cuts midway and stops.



    This is a re-post of a comment on

  • Profile Image
    JotForm Support

    Answered by Welvin on January 30, 2013 at 04:20 AM

    Hi,

    Thanks for getting back to us. With regards to your questions:

    1. The completed form does not send to my email

    Your email address is IN our bounce list with the following result and reason(s);

    Result: 

    Peggy.Price@comcast.net is IN the bounce list  

     Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta33.emeryville.ca.mail.comcast.net comcast 199.255.193.31 Comcast block for spam.  Please see http://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    Please take note of the reason, your mail service provider has rejected the emails coming from Jotform. Please check this guide on how to prevent this from happening again:

    How to setup email alerts to prevent "emails not being received" issues

    I have now removed your email address from the said list so it should be working fine now. Using another alternate email address would also be helpful.

     

    2. It will not print off entire page always cuts midway and stops.

    In printing preferences, please try to adjust the margin of the page before printing.

     

    Thank you.