What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a way to automatically send the user an email if they submit t

    Asked by hfscyo on January 30, 2013 at 03:54 AM

    Is there a way to automatically send the user an email if they submit the form but their Paypal payment does not go through (either not completed or payment problem)?

    Or conversely, can it send them an email only if their Paypal payment DOES go through.

    Right now, I have to monitor the Pending submissions and email them if their payment does not go through.

    This is a re-post of a comment on PayPal Forms

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    JotForm Support

    Answered by EltonCris on January 30, 2013 at 04:10 AM


    Pending Submissions Email is now available. Here's how you can enable it on your paypal payment field.

    1. Right click your paypal payment field

    2. Select Show Properties

    3. Set "Yes" on Pending Payment E-mail

    Let us know if you have further questions. Thanks!