I'm trying to customize the confirmation email from our donation form

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    NCDCorg
    Asked on January 30, 2019 at 02:05 PM

    I'm trying to customize the confirmation email from our donation form with variable subscription/recurring gifts. When I use the merge fields, I only get one field for "Gift" and it contains all the transactional info, including the type of gift (monthly, etc.), amount, plus the name and address on the credit card, plus a Transaction ID and

    Authorization Code.

     

    Is there a way to just have it merge the type and amount of gift? We are using Authorize.net, if that matters.



    This is a re-post of a comment on Setting up a Custom Recurring Donation Form

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    EltonCris
    Answered on January 30, 2019 at 03:40 PM

    You can try to strip the payment labels on email notification so you can separate each payment details.

    Guide: http://www.jotform.me/help/231-How-to-Strip-Payment-Information-Labels-in-Email-Alerts

    If this isn't what you're looking for, let us know with more details.

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    NCDCorg
    Answered on January 30, 2019 at 03:50 PM

    That looks pretty close to what I'm trying to do, but how do I figure out the payment labels? I don't see where that appears in the payment settings? 

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    EltonCris
    Answered on January 30, 2019 at 05:02 PM

    You can check the payment field tag in your email notification.

    So if the payment field tag is {yourGift},

    to display the payment total, insert the total suffix in it so the tag becomes {yourGift:total}

    to display the product {yourGift:product}

    and so on...

    The payment suffix can be seen on the guide https://www.jotform.com/help/231-How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts

    Note that this only works on email notification.

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    NCDCorg
    Answered on January 31, 2019 at 03:00 PM

    That did it! Thank you!