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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have a mondatory email and frequently get blank responses. Anyone know why?

    Asked by petermonaco on March 12, 2011 at 03:41 PM

    The form is only email address, and it is mandotory (just double checked), but I often get blank submissions.  Anyone know what that's all about?

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    Answered by louc4u on March 12, 2011 at 10:14 PM

    Try this.

    Click set up and share, conditions, then choose Send an e-mail after submission.

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    Answered by petermonaco on March 13, 2011 at 12:13 PM

    I think you misunderstood my question.  Let me re-phrase:


    I do get emails informing me that a form was completed with the form results, that's not the problem,  BUT I frequently get a BLANK form.  As in it is being submitted wiht NO email address in it (email address is the only field on the form).


    So the email that I receive from jot form looks like this.


    Subject:New Submission: ebook request

    Body of email: 

    email:                                                   . (The space to the left should have an email adress but has nothing).


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    Answered by allanftd on March 13, 2011 at 12:33 PM

    Hi Peter,

    You can make these fields mandatory or required. Just select the field you want to make mandatory/required and click on the "Required" button in the toolbar as shown below:

    By making your form fields required, your visitors cannot submit the form that's left blank.

    Hope you find this helpful. Please let us know if you have further questions.

    Thank you for using JotForm!

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    Answered by petermonaco on March 13, 2011 at 12:35 PM

    Thank you for taking the time to provide feedback, but as I wrote in my initial post it is a required field.

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    Answered by allanftd on March 13, 2011 at 12:38 PM

    Hi Peter,

    Sorry about that, I realized that when I refreshed this page. Could you please provide the form name and the URL where your form is located?

    If you're referring to the form name "Survey", the email address field is currently not set as required.

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    Answered by petermonaco on March 13, 2011 at 12:48 PM

    It's the ebook sign up form in lower right of home page of this page

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    Answered by petermonaco on March 13, 2011 at 12:56 PM

    Not survey, it's the form "ebook"

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    Answered by allanftd on March 13, 2011 at 01:04 PM

    I can't seem to replicate and confirm the issue you reported. When I tried to send a blank form, an error message shows up saying there are incomplete required fields. This error message also shows up when I tried putting only spaces or invalid email address in the field. When I checked the submissions report, it did not reflect all of these failed attempts.

    Please keep the form as it is and monitor the submissions report if the error happens again. Then let us know as soon as it reoccurs.

    Thank you for using JotForm, Peter!

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    Answered by petermonaco on March 13, 2011 at 01:05 PM

    I will, and FYI - it happens about 15% of the time.

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    Answered by petermonaco on March 13, 2011 at 01:08 PM

    Also, are you an employees of jotform?  Can you look at my account and see the blank repsonse and perhaps see what the issue is htat way?

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    Answered by allanftd on March 13, 2011 at 01:15 PM

    Hi Peter,

    Just an update. I believe I have caught one occurence of this error. I tested your form using Google Chrome and I was able to replicate the error you reported. However, when I tried again using still Google Chrome, it started to work properly. It seems at first try, the form allows blank submissions in Google Chrome. Then for succeeding attempts, it no longer accepts blank submissions. When I tested using IE, Mozilla and Safari, it works properly at all times.

    I shall quickly endorse your concern over to our programmers for further checking. We'll let you know as soon as we have fixed this error.

    Please let us know if you have any other concerns


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    Answered by bencherryjr on March 18, 2011 at 02:05 AM

    I have a similar problem. When i submitted a completed form and sent it to my email address only a few answers appeared in my email while the other questions was just blank. When I logged on to Jot Form i looked at my submissions and the form that I completed had "all" of the answers I submitted. The answers just dont all carry over into the email. Why is that? 

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    JotForm Support

    Answered by NeilVicente on March 18, 2011 at 02:50 PM

    Hi bencherryjr,

    Something might have been messed up with your notification email template. You can start anew by deleting the existing notification and creating a new one.

    To delete:

    Go to Setup & Embed > Email Alerts > Notification

    On the lower left side, click on Delete Email


    To create a new notification:

    Go to Setup & Embed > Email Alerts > Add New Email

    Choose Notification Email then provide sender and recipient details

    Click on Test Email first so you can be sure that the new notification settings work perfectly.

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    Answered by serkan on April 14, 2011 at 09:49 AM

    @petermonaco We have identified this issue. It turns out if you submit the form, before the page load is complete, validations do not work.

    This problem only happens on SCRIPT embed option. if you want to prevent this problem you can swtich to IFRAME embed until we fix this problem. You can find more information about IFRAME embed here