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ttesttestAsked on January 30, 2019 at 4:40 PM
Hi,
we are jumping on a form to a page when we prepopulate it.
Unfortunately when the form is loaded and the customer decides to go back to front pages there is no content when it comes to widgets (see simple example https://form.jotformeu.com/90262547386362??jumpToPage=2)
Any idea how to force the pages getting loaded when prepopulating and jump?Thank you.
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David JotForm Support ManagerReplied on January 30, 2019 at 7:15 PM
Thanks for letting us know. I will escalate this issue to our back-end team. You will be updated via this thread.
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ttesttestReplied on January 31, 2019 at 3:02 PM
Thanks
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ttesttestReplied on February 5, 2019 at 2:13 PM
Could you please be so kind to ask if there had been any progress to resolve that bug.
Thank you
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Elton Support Team LeadReplied on February 5, 2019 at 4:10 PM
There's still no update as of the moment but the ticket is still opened. Once the assigned developer fixes the problem, you'll get a reply from them here.
Thanks for your patience.
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ttesttestReplied on February 14, 2019 at 8:22 PM
Please could you be so kind to request again an update from development.
Regards
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David JotForm Support ManagerReplied on February 14, 2019 at 9:32 PM
I will request for updates. Unfortunately, there is no estimated time-frame for a resolution, nor an option to expedite the resolution process. You will be notified via this thread if there is any progress on this.
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ttesttestReplied on March 25, 2019 at 3:29 AM
Kindly bring this back to your attention after allmost two month. Is there any solution so far (or workaround for an source code embedded form)?
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Welvin Support Team LeadReplied on March 25, 2019 at 6:42 AM
Our apologies, but we do not have an update yet. I will send a follow up to the assigned team. We'll keep you posted here.
In the meantime, the workaround would be to add a field, maybe a Single Choice element with yes and no options. Add a condition to skip to page when Yes is selected.
Guide: https://www.jotform.com/help/350-How-to-Skip-Pages-Using-Conditional-Logic
Here's a demo: https://form.jotform.com/90832914956972?jumpToPage=2
Note that I hide the back button in the page break so users will be forced to click Yes to go back. You can also make the Single Choice as required so users can skip it.
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ttesttestReplied on March 26, 2019 at 5:57 AM
Thanks ... allways surprised what work arounds do actualy work :)
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halilReplied on April 26, 2019 at 8:21 AM
Hi,
This issue is fixed. Please inform us, if you have any further questions.
Regards.