From name on notification email is stripped out.

  • Profile Image
    PSGadmin
    Asked on January 30, 2019 at 06:05 PM

    Hello -

     

    I have created a form which notifies our clients through Office365's SMTP server (so as to use our own domain in the from email). I would like to have the 'From' name based on the Name entry in my form, however that setting seems to be stripped away when it passes through the SMTP.

    Is there a workaround for this?

     

    Thanks,

    Colin

  • Profile Image
    Jed_C
    Answered on January 30, 2019 at 10:19 PM

    To clarify, are you referring to the "Sender's name" in your email notification for this form http://www.jotform.us/form/90297027377161?

    Can you please provide a sample where the name is stripped out. Maybe a sample submission? I just tested your form and the "From" name is complete and was not strip out.

    1548904770I support the Country Club Rd

    Looking forward for your response.