- imhealtheAsked on January 30, 2013 at 08:23 AM
I have a form http://form.jotformpro.com/form/30286189013957. In it there are two Show rules and two re-direct rules, depending on the input. I am having two separate problems with it.
First - The 'Show' rules are such that if the two form entries (for the Fields 'Access Code' and 'Participant ID') are either 100A and A OR 100B and B, then the Submit button should show up. But it only works with the latter combination i.e. with 100B and B in the field entries, the Submit button appears but not with 100A and A.
Secondly, using the combination 100B and B for the form entries, clicking on Submit always gives me an error message 404, saying the webpage is not available. It is set up to go to the form http://form.jotformpro.com/form/30286946931967, but it never does. If however, I type the URL address for the form in my browser window then it appears as it should.
Can you explain what the problem is?
- JotForm SupportEduardoMendezAnswered on January 30, 2013 at 10:27 AM
Here is a clone of your form:
I was able to accomplish what you were looking for by adding two submit buttons and associating each to one of the conditions.
I also tweaked the URLs of the forms where you wanted to redirect. Please give this a try and feel free to clone it.
Let us know if you need further assistance!
- imhealtheAnswered on January 30, 2013 at 11:59 AM
Thanks for your reply. The first part of the problem relating to the SHow/Hide conditions has been resolved, although I think this is more a workaround for me because I have a large number of users who will be going through this page. Putting a separate 'Submit' field for each and making sure the correct one is selected int he conditional statement will be a nightmare.
The second issue with not being able to see the form has not gone away, unfortunately. I still see the Error 404 come up on the webpage. Using your clone form, there was an error box with a message and a link to the form.
Any clueas on what next? I'll try and embed the form in my website but would like it to work as a stand alone page on the web browser as well.
- JotForm SupportEduardoMendezAnswered on January 30, 2013 at 12:12 PM
here is a video of my clone:
I was nto able to reproduce the issue you are having on my clone.
I have cleared tha cache of your forms on my end. please give it a try and let us know if the 404 error continues.