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    Why is the form not obeying rules or displaying the form?

    Asked by imhealthe on January 30, 2013 at 08:23 AM

    I have a form http://form.jotformpro.com/form/30286189013957. In it there are two Show rules and two re-direct rules, depending on the input. I am having two separate problems with it.

    First - The 'Show' rules are such that if the two form entries (for the Fields 'Access Code' and 'Participant ID') are either 100A and A OR 100B and B, then the Submit button should show up. But it only works with the latter combination i.e. with 100B and B in the field entries, the Submit button appears but not with 100A and A.

    Secondly, using the combination 100B and B for the form entries, clicking on Submit always gives me an error message 404, saying the webpage is not available. It is set up to go to the form http://form.jotformpro.com/form/30286946931967, but it never does. If however, I type the URL address for the form in my browser window then it appears as it should.

    Can you explain what the problem is?


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    JotForm Support

    Answered by EduardoMendez on January 30, 2013 at 10:27 AM

    Hi there, 

    Here is a clone of your form:


    I was able to accomplish what you were looking for by adding two submit buttons and associating each to one of the conditions.

    I also tweaked the URLs of the forms where you wanted to redirect.  Please give this a try and feel free to clone it.

    Let us know if you need further assistance!

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    Answered by imhealthe on January 30, 2013 at 11:59 AM

    Hi there,


    Thanks for your reply. The first part of the problem relating to the SHow/Hide conditions has been resolved, although I think this is more a workaround for me because I have a large number of users who will be going through this page. Putting a separate 'Submit' field for each and making sure the correct one is selected int he conditional statement will be a nightmare.

    The second issue with not being able to see the form has not gone away, unfortunately. I still see the Error 404 come up on the webpage. Using your clone form, there was an error box with a message and a link to the form. 

    Any clueas on what next? I'll try and embed the form in my website but would like it to work as a stand alone page on the web browser as well.

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    JotForm Support

    Answered by EduardoMendez on January 30, 2013 at 12:12 PM

    Hi there, 

    here is a video of my clone:


    I was nto able to reproduce the issue you are having on my clone.

    I have cleared tha cache of your forms on my end.  please give it a try and let us know if the 404 error continues.