Jotform replies going to junk mail

  • aricurn
    Asked on January 31, 2019 at 3:08 AM

    I have set up a form for a petsitter. She has apparently had a problem for a while where her jotform replies always end up in her Spam?

    Not sure how to check?

    Thank you for your help with this

    Page URL: http://www.paws4thoughtolddalby.co.uk/contactme.htm
  • Nik_C
    Replied on January 31, 2019 at 4:39 AM

    You just have to add sender emails to your contact list:

    noreply@jotform.com

    noreply@formresponse.com

    So the emails are not going to Junk.

    Let us know if you have any further questions.

    Thank you!

  • aricurn
    Replied on January 31, 2019 at 4:45 AM

    Thank you for your help and reply with this. Is this something I do in jotform or is this something my client does in her e-mail server?

    Thank you

  • Welvin Support Team Lead
    Replied on January 31, 2019 at 6:11 AM

    Your client needs to do this to their end. If she doesn't know how to whitelist, she can contact her hosting provider. 

    We have the complete list here https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.  

  • aricurn
    Replied on January 31, 2019 at 11:53 AM

    Many thanks for your help with this.

    kind regards

    arielle