My submission counter is different from the actual number I see on my account

  • SergioPDC
    Asked on January 31, 2019 at 4:24 AM
    Why, if I received 649
    submissions in my profile, 664 appear?
    Cheers!!
  • Welvin Support Team Lead
    Replied on January 31, 2019 at 5:40 AM

    I think you are referring to the Monthly Submissions and Total Submissions Storage. Please note that both are different limits of the account. The total submission storage is a fixed limit and will calculate your accumulated total submissions in the account. 

    Anyways, I've fixed your account counter. Both show the same number now. Please check again. 

  • SergioPDC
    Replied on January 31, 2019 at 6:43 AM
    Everything it´s ok now. Thanks!!
    Kind regards from Spain,
    De: JotForm
    Enviado el: jueves, 31 de enero de 2019 11:40
    Para: sergiopdelacruz@ibertabac.es
    Asunto: Re: Why, if I received 649 submissions in my profile, 664 appear?
    A new response has been received:
    [Imagen quitada por el remitente. JOTFORM]
    Answered by Welvin
    I think you are referring to the Monthly Submissions and Total Submissions Storage. Please note that both are different limits of the account. The total submission storage is a fixed limit and will calculate your accumulated total submissions in the account.
    Anyways, I've fixed your account counter. Both show the same number now. Please check again.
    View this thread on browser » Unsubscribe Thread
    1548931218
    ...