My submission counter is different from the actual number I see on my account

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    SergioPDC
    Asked on January 31, 2019 at 04:24 AM
    Why, if I received 649
    submissions in my profile, 664 appear?
    Cheers!!
  • Profile Image
    Welvin
    Answered on January 31, 2019 at 05:40 AM

    I think you are referring to the Monthly Submissions and Total Submissions Storage. Please note that both are different limits of the account. The total submission storage is a fixed limit and will calculate your accumulated total submissions in the account. 

    Anyways, I've fixed your account counter. Both show the same number now. Please check again. 

  • Profile Image
    SergioPDC
    Answered on January 31, 2019 at 06:43 AM
    Everything it´s ok now. Thanks!!
    Kind regards from Spain,
    De: Jotform
    Enviado el: jueves, 31 de enero de 2019 11:40
    Para: sergiopdelacruz@ibertabac.es
    Asunto: Re: Why, if I received 649 submissions in my profile, 664 appear?
    A new response has been received:
    [Imagen quitada por el remitente. JOTFORM]
    Answered by Welvin
    I think you are referring to the Monthly Submissions and Total Submissions Storage. Please note that both are different limits of the account. The total submission storage is a fixed limit and will calculate your accumulated total submissions in the account.
    Anyways, I've fixed your account counter. Both show the same number now. Please check again.
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