Can PDF outputs be improved?

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    SHECT
    Asked on January 31, 2019 at 08:19 AM

    PDF outputs do not match the onscreen previews, with text disappearing under the page footers. And with no margin at the top of pages.

    Can this be fixed?

  • Profile Image
    Richie_P
    Answered on January 31, 2019 at 09:03 AM

    You can edit your PDF by using the new PDF editor.

    Kindly use this link https://www.jotform.com/pdf-editor/new to open the new PDF editor and edit your PDF.

    Let us know if the issue still remains.

  • Profile Image
    SHECT
    Answered on February 18, 2019 at 04:16 AM

    It is the new editor which is causing the problems.

  • Profile Image
    Kiran
    Answered on February 18, 2019 at 06:26 AM

    As per the screenshot provided by you, it appears that the long text entered to the field might be causing the issue to display correctly on the report. Could you try customizing the PDF report by following the guide below?

    https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    If the issue still persists, please provide us with the submission ID so that we can check and assist you further. 

    Thanks!

  • Profile Image
    SHECT
    Answered on February 18, 2019 at 01:32 PM

    Hi

    The issue isn't specific to one submission, the general issue is that the pdf output does not match the preview, and with a number of conditionally hidden fields, even if the pdf matched the preview, it is not a realistic option to manually adjusted the pdf output for each individual submission.

    The old system of outputs worked. It didn't look brilliant but it worked. But having spent hours on this, the new system does not produce usable outputs.

    I hope there's a solution to this, or a commitment to maintaining the old system.

    Thanks


  • Profile Image
    Richie_P
    Answered on February 18, 2019 at 03:07 PM

    I have checked your form and it seems you have opted to use the OLD PDF layout. Do note that when you edit the PDF form, you can save it as a template.

    May we know what fields are still showing in the new PDF editor even after it is hidden?

    The new PDF editor hides fields that are empty.

    I have tested a cloned version of your form but I can't seem to replicate the issue with the missing fields.

    Looking forward for your response.

  • Profile Image
    Nik_C
    Answered on February 19, 2019 at 04:39 AM

    I'm sorry if I misunderstood this issue.

    I created another PDF template for testing purposes in your form:

    15505688022019-02-19_10-33-08.png

    Regarding this problem:

    If I set empty fields to hidden, this also hides some field labels of fields that have been completed and are outputted, so you get the answers but not the questions, in the pdf output.

    About this, could you show us the field(s) that are hidden in this situation, I'm not sure if I was able to replicate:

    1550569134screencast.gif

    We'll wait for your response.

    Thank you!

  • Profile Image
    SHECT
    Answered on February 19, 2019 at 05:21 AM

    I've just redone an output and the issue isn't there - I guess I unticked the show all labels box at some point - I think the wording of that setting could be improved to indicate that it is to show labels of non-hidden fields not "all field labels".

    I think the remaining issue is being able to hide subheadings where the following fields it relates to are hidden, if this is possible.

    Avoiding having page breaks at unsuitable points, without then ending up with lots of pages with little content, would also be useful. Something along the lines of the widows and orphans settings in Word, so you don't end up with a heading at the bottom of a page, for instance.

    Thanks for the help.

  • Profile Image
    Nik_C
    Answered on February 19, 2019 at 06:45 AM

    I agree, regarding the heading (sub-heading) in the form.

    If fields below it are empty, it should be hidden.

    I opened a separate thread for that issue here: https://www.jotform.com/answers/1736960

    We'll attend it there.

    Thank you!

  • Profile Image
    SHECT
    Answered on February 19, 2019 at 09:26 AM

    Hi

    Thanks for the help.

    However, our pdf template has just turned into a mangled mess again. Form fields have been jumbled all over the place. It looks like fields that were hidden for one output have jumped to the top of the template or otherwise scattered throughout the template.

    What should be the start of the form is now half way down page 5.

    The changes to the template were not anything we did (other than in using it to output pdfs). Can this be salvaged to restore the template to how it was earlier today?

    Any idea what caused this / assurance it isn't going to happen again?

    Thanks

  • Profile Image
    Richie_P
    Answered on February 19, 2019 at 11:24 AM

    Unfortunately,there is no option to revert or restore the template to the previous version. You can only use the undo button or edit/move the fields in the PDF editor.

    Sample Screen cast:

    I have checked your PDF and compared with my duplicate PDF. Indeed your 1st page is now the 6th or 7th page in my PDF document.

    I'm not sure what may have caused these changes in your PDF. However, the test PDF form created by my colleague has the correct format and was not changed.

    I have tried to replicate the issue at my end but the PDF format is not changed.

    Can you please use the test PDF my colleague has created and test a submission?


    Let us know how it goes.