What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How Can I Remove Captcha on Mobile Devices?

    Asked by answerfirst on January 30, 2013 at 09:37 AM

    I'm using JotForm on both the desktop & mobile versions of this website http://www.affordableansweringservice.com

    To see the issue, please visit the mobile version of the site (also accessible via a desktop browser): http://m.affordableansweringservice.com/

    Click on Pricing & Plans (last menu item) and fill out the short form.  Please place "Test" in your name so that my call center personnel know to disregard your submission.  Immediately after you submit the form a CAPTCHA appears; this only appears on the mobile version of the site.  I'd like to disable it because it complicates the user experience.  Please advise.

    Page URL:
    http://m.affordableansweringservice.com/

    mobile captcha Mobile JotForm name accessible
  • Profile Image
    JotForm Support

    Answered by Welvin on January 30, 2013 at 11:03 AM

    Hi,

    Please inject this codes to your form:

    @media only screen and (max-device-width: 550px){

    .form-captcha{display:none !important;}

    }

    Guide: How to Inject Custom CSS Codes.

    Please let us know for results. 

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on January 30, 2013 at 11:07 AM

    Apologize! The guide on how to inject custom CSS codes is updated. Thanks

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    JotForm Support

    Answered by Welvin on January 30, 2013 at 11:25 AM

    I have justed this on my form and it works, however the field label is still visible so this need us to get the field ID for the capcha field. If you want this to be implemented on your form, please share with us the form URL so I can check and update the codes above.

     

    Thanks

  • Profile Image

    Answered by instantes on April 14, 2013 at 06:58 PM

    Hi,

    It is not visible but capcha is still requiered.

    How can we make it not requiered for mobiles?

    Thanks,

    Pedro

  • Profile Image
    JotForm Support

    Answered by Welvin on April 15, 2013 at 12:51 AM

    Hi Pedro,

    Please open a separate thread every time you'll have a question or need something help. Use this link: http://www.jotform.com/answers/answer.php?.

    Also, include affected form URL or any pages in reference to your report so we can check ahead.

    Just in advance, the codes given on my first response should work. I have just tested that as per posting this response.

    Thanks