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nemsdAsked on January 31, 2019 at 10:36 AMI just chatted with JotForm rep about an PCI:: Credit card type unsupported issue. He mentioned my American Express issue my be because my Donaction
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Richie JotForm SupportReplied on January 31, 2019 at 11:51 AM
It seems you have created a thread with the same issue.
May we know if you have followed my colleagues suggestion at this thread:https://www.jotform.com/answers/1693371?
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nemsdReplied on January 31, 2019 at 2:43 PMNo, the issue is not the same. It seems the issue is with the Payment Type
in our Jot Form document set up. PayPal does not support the "Collection
donations" listed on our Payment Type. I never notice it was set up that
way.
My questions was/is if I change our payment type to prodocts (we provide a
service for a fee) JotForm states "Changing the payment type will also
remove all your products. Do you want to continue?" What does this mean?
By clicking Yes, Go Ahead will I be deleting my items on my payment form?
Payment Slip: https://www.jotform.com/build/73538894358979
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Thanks,
Shelly Gardiner, BS
Director of Professional Development
Northeast Multistate Division CNE Unit
professionaldev@ne-msd.org
Direct line:(518) 810-8821
Grasshopper Messaging: (888) 373-1291, Ext 3 <(888)%20373-1291>
Office Hours: 8:30 am - 4:00 pm
* The Northeast Multistate Division is accredited as an Approver of
continuing nursing education by the American Nurses Credentialing Center’s
Commission on Accreditation*
*The Northeast Multistate Division is accredited as a Provider of
continuing nursing education by the American Nurses Credentialing Center's
Commission on Accreditation.*
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MikeReplied on January 31, 2019 at 4:54 PM
This is safe to switch from the 'Collect Donations' to the 'User Defined Amount' payment type.
Please also note that PayPal may require merchants to agree to terms of service for taking the AMEX payments. If you are still unable to receive the AMEX payments, contact PayPal to resolve the issue. They should be able to help.