PayPal Pro Integration: PCI Credit card type unsupported issue

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    nemsd
    Asked on January 31, 2019 at 10:36 AM
    I just chatted with Jotform rep about an PCI:: Credit card type unsupported issue. He mentioned my American Express issue my be because my Donaction
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    Richie_P
    Answered on January 31, 2019 at 11:51 AM

    It seems you have created a thread with the same issue.

    May we know if you have followed my colleagues suggestion at this thread:https://www.jotform.com/answers/1693371?


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    nemsd
    Answered on January 31, 2019 at 02:43 PM
    No, the issue is not the same. It seems the issue is with the Payment Type
    in our Jot Form document set up. PayPal does not support the "Collection
    donations" listed on our Payment Type. I never notice it was set up that
    way.
    My questions was/is if I change our payment type to prodocts (we provide a
    service for a fee) Jotform states "Changing the payment type will also
    remove all your products. Do you want to continue?" What does this mean?
    By clicking Yes, Go Ahead will I be deleting my items on my payment form?
    Payment Slip: https://www.jotform.com/build/73538894358979

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    Thanks,
    Shelly Gardiner, BS
    Director of Professional Development
    Northeast Multistate Division CNE Unit
    professionaldev@ne-msd.org
    Direct line:(518) 810-8821
    Grasshopper Messaging: (888) 373-1291, Ext 3 <(888)%20373-1291>
    Office Hours: 8:30 am - 4:00 pm
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    ...
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    Mike
    Answered on January 31, 2019 at 04:54 PM

    This is safe to switch from the 'Collect Donations' to the 'User Defined Amount' payment type.

    Please also note that PayPal may require merchants to agree to terms of service for taking the AMEX payments. If you are still unable to receive the AMEX payments, contact PayPal to resolve the issue. They should be able to help.