Collecting sensitive information.

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    Diane Zaiter 
    Asked on January 31, 2019 at 06:02 PM

    Hi Jotform,

    I am a travel agent specializing in Group travel. I would like to use jotform for members to send me cc#, passport #, loyalty # etc so I need a secure way to transfer information. This will help me manage my groups and prevent me from having to talk to each group member when deposits and final payments are due.  I'll be calling in my this information to suppliers as I get them.  I will not use Payment Processing as I'll be calling the numbers in directly.  Did I understand correctly that Jotform will not allow me to do this?



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    Answered on January 31, 2019 at 09:57 PM

    Please note that our forms are SSL by default. Jotform does not allow collecting credit card information, please review our terms of use: 

    "Phishing. You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the Jotform Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information."

    Some sensitive information such as social security numbers, and passports can be collected, however, only through encrypted forms, if the form is not encrypted, the form will be suspended. Please check this guide before using this feature: 

    Please note that we do not allow collecting sensitive data through File Upload fields, as the uploaded files cannot be decrypted.