What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Best Form Editor

    Asked by ursalutman on March 13, 2011 at 05:28 AM

    Hello!

    First, I want to congratulate you, for developing the best form editor I have ever tried (I'm a researcher in industrial psychology field, so I can almost say that I've tried them all) :)

    In last few days i'm having some trouble with saving updates to my existing forms. When I make a change in my form and click Save button, the swirly thingy just keeps going on and on and on (yesterday it went on and on for few hours, and it still didn't save anything). I've tried also saving right after every little change, so there wouldn't be a lot of data to process, but it didn't help.

    I really need to finish my forms in time, so I'll be glad if you could help me :)

     

    Thank you,

    Urša

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    JotForm Support

    Answered by abajan on March 13, 2011 at 11:20 AM

    Hi ursalutman

    There does seem to be some sort of glitch. I logged into your account and made a change to the untitled form: I inserted a header field and replaced the default text. Seeing that it appeared to autosave, I closed the window. However, when I visited the form's page, although it now had the previosly non-existent header, the text was the default: "Click to edit this text..."

    I then made a second attempt and after inserting the fields presently displayed if you visit the form's address, I clicked the "Save" button and logged out of your account, as opposed to just closing the window.

    I'll notify the development team for you and see if we can determine what's causing that problem. Thanks for letting us know and enjoy the remainder of your weekend.

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    Answered by ursalutman on March 14, 2011 at 02:18 PM

    Hello!

    After deleting and then adding some questions I noticed that it refuses to save my updates every time after I have more than 200 questions in a form (it doesn't matter in what format they are presented).

    Is there some kind of limitation to that? If it is, is there any way to overpass it, beacuse I really need to have at least 220 questions in my form.

     

    Thank you,

    Urša

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    JotForm Support

    Answered by NeilVicente on March 15, 2011 at 07:45 PM

    Hi ursalutman,

    How about adding a condition to change the custom Thank You page so that the user will be redirected to the URL of another form? You could even change the text of your submit button to something like "Next" or "Page 2". What do you think?

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    Answered by ResAdmin on March 25, 2011 at 06:30 AM

    I am experiencing the same problem with the form not saving after an edit using Firefox. I have no problems editing and saving forms using Google Chrome or Safari. 

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    JotForm Support

    Answered by mliz on March 25, 2011 at 08:52 AM

    Hi ResAdmin,

    Please check whether Javascript is enabled on Google Chrome or Safari.
    JotForm uses JavaScript and to have it working on the browser this must be enabled.

    To make sure that JavaScript is enabled please do the following:

    For Google Chrome browser:

    1. On the web browser click on Customize and Control Google Chrome then select Options
    2. In the "Google Chrome Options" window select the "Under the Hood" tab.
    3. Look for Privacy section and click on Content Settings button.
    4. Within the Content Settings window choose the JavaScript tab.
    5. In the "JavaScript" tab select "Allow all sites to run JavaScript (recommended)".
    6. Close the "Content Setting" window.
    7. Close the "Google Chrome Options" window.
    8. Click on the "Reload this page" button of the web browser to refresh the page.

    For Safari browser do the following:

    1. On the web browser menu click on the "Edit" and select "Preferences".
    2. In the "Preferences" window select the "Security" tab.
    3. In the "Security" tab section "Web content" mark the "Enable JavaScript" checkbox.
    4. Click on the "Reload the current page" button of the web browser to refresh the page.

    Hope this helps, let me know if it fixes the issue.

    Regards.