My forms are showing up as "404 not found"

  • cbcathenspa
    Asked on February 1, 2019 at 10:43 PM

    Help! My forms are showing up as "404 not found". The two forms I need are below:

     

    https://form.jotform.com/90095340803149

    https://form.jotform.com/82288813917165

    Let me know what to do!

    Grace

     

    Page URL: https://form.jotform.com/82288813917165
  • Ashwin JotForm Support
    Replied on February 2, 2019 at 6:07 AM

    I am sorry for the trouble caused to you. I did check both of your forms and did not find any issue with that. It seems to work as expected. Please check the screenshot below:

    1549105525form1 Screenshot 10

    1549105547form2 Screenshot 21

    Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.

    I would also suggest you to please test your form again and get back to us if the issue  persists.

  • cbcathenspa
    Replied on February 2, 2019 at 1:43 PM
    The issue definitely is still persisting. I have the issue both with the direct link and on this page that we have the after school program form embedded in:
    https://cbcathens.org/?page_id=772
    I’m super disappointed. Recently, I had a related (although different) issue with the building use form where I got the 404 not found page when trying to submit the form. I had to recreated the form from scratch to work around that issue, but then it was working again for awhile. I’ve had no problem with jotform up until these issues and have been so happy with all of the services. I just hope there’s a way to figure out what’s going on so I can keep using jotform!
    Please let me know if there’s any other ideas at all that you have for resolving this issue.
    Grace
    Sent from my iPhone
    ...
  • Victoria_K
    Replied on February 2, 2019 at 3:36 PM

    Hello Grace, We will be glad to assist with this problem. I am checking your web site and form seems to be displayed correctly here:

    My forms are showing up as 404 not found Image 1 Screenshot 20

    I can assume that there could be a problem with connection used, which is blocking our servers. Could you please try using different connection, for example your home network?

    Please let us know how it goes.

  • cbcathenspa
    Replied on February 6, 2019 at 6:43 PM
    Thank you, that was the issue. Now to figure out why our internet network was blocking it...
    Thanks for your help.
    Grace
    Sent from my iPhone
    ...
  • jherwin
    Replied on February 6, 2019 at 10:39 PM

    Is the issue still persists?  You can contact your internet/service provider and asked why jotforms are blocked on them. You can tell them to whitelist jotform domains and IPs: Whitelisting JotForm IP Addresses and Domains

    If your IP or network has a static IP, try using a VPN for temporary use so that you can access jotform while waiting for the update to your service provider.