Are cloned forms connected?

  • Profile Image
    WebJMM
    Asked on January 30, 2013 at 01:27 PM

    I wanted to clone a form as a fast way to create a new form, but if they are connected in some underlining way then maybe this isn't a good idea.

     

    And how does cloning an embed form protect it?

    I've read here in the form where this is your suggestion for people who's forms have disappeared on their website, and I don't understand how it works and why it's recommended, can you explain...?

     

    Thanks for all your help ~

  • Profile Image
    jonathan
    Answered on January 30, 2013 at 05:22 PM

    Hi,

    Cloned forms are not connected as they are always of separate instance. You will notice that each form have its unique id# even if you cloned them.

    As for the trend you maybe noticing at this time regarding cloning the form to resolve issues -- it is not actually recommended but a suggested one. The suggestion for this workaround was due to network replication issues.

    Form URL's starting with subdomain http://form (as opposed to http://www) are served from our CDN provider, to lessen the load to our  own servers. This is also similar to the issue on the .us versus .com domain just recently.

    The problem is caused by synchronization issues with our CDN provider. This is still under investigation, both on our end and on our CDN provider's.

    We only advise the use of www subdomain for forms that were recently modified.

    Hope this help.

    Thanks.

  • Profile Image
    WebJMM
    Answered on January 30, 2013 at 05:41 PM

    Well.... it's not really clear to me. 

    I'm trying to figure out if I should be concerned or do something to safe guard the forms I'm making.  Ours are http://form.jotform.com/jsform/number  where I changed the .us to .com because of what I read.  Should I change the .com back to .us?  And I'm just now creating these forms and modifying them, so should I do anything?

  • Profile Image
    EduardoMendez
    Answered on January 30, 2013 at 10:13 PM

    Hi there, 

    To clarify, the forms have not dissapeared.  Our users have access to their forms, however, some people who use services provided by AT&T have had issues VIEWING their forms online.  This is something that our dev team is working to resolve as soon as possible.

    The clonning solution as well as the chnage of domain is a temporary fix for some of our users.

    If your forms are not being affected (you don't use AT&T services) then you need not worry about  your forms.  

    I hope this information helps.  Please let us know if you need further assistance!