E-Signature Widget: Prevents form submission after required validation warning

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    eomsummit
    Asked on February 03, 2019 at 04:06 PM

    Hi there!

    We have a form for our upcoming summit and for some reason our users aren't able to submit the form. When they click the Submit button, one of two things happens:

    1. the form resets and all the data is lost

    2. the form doesn't submit

    Are you able to help us out with this?

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    Victoria_K
    Answered on February 03, 2019 at 04:29 PM

    Hello, I am checking your form and it appears to work correctly on my end. Even if one of required fields is left empty, form will ask to fill that field, no data is lost during the process:

    1549229288Untitled2.gif

    As result, I was able to submit a form without problems. Could you tell us if your form is embedded to a web page so we tested it?

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    eomsummit
    Answered on February 03, 2019 at 04:43 PM
    Okay, thank you. I wonder if it was a browser compatibility issue on the user’s end.  I appreciate the prompt response!

    ...
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    Mike
    Answered on February 03, 2019 at 05:24 PM

    We were able to reproduce one issue when an E-Signature widget is involved and a user clicks more than once on the Submit button. The issue has been reported to our developers.

    Please replace the E-Signature widget with a Smooth Signature widget. It will make your form more stable.

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    eomsummit
    Answered on February 03, 2019 at 05:27 PM

    Okay thank you. We've replaced it with the Smooth Signature. We will let you know if the problem persists.


    Brian

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    hayk
    Answered on April 19, 2019 at 04:46 AM

    Hi. We are sorry for the delayed response. The problem has been resolved. Thanks for reporting the issue. 

    Regards,
    Widget Team