How can a prospect un-check an option?

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    Asked on March 13, 2011 at 10:34 AM

    Hi guys,

    Once someone clicks on an option in the "Second Chance" section of the form and selects, for example, a felony, they can't un-check it anymore they can only pick the alternative option. So if someone clicks by mistake they can't go back.

    is there a way around that ? 



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    Answered on March 13, 2011 at 10:46 AM

    Hi alechko

    Thanks for asking. I see what you mean. I think the best way around that would be to include a third option of "None". Optionally, you can make that the default selection.

    Of course, you might also consider replacing the radio buttons with check boxes.

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    Answered on March 14, 2011 at 05:15 AM

    Another solution may be adding checkboxes instead of radio buttons but be aware that users will be able to select multiple items if you do so.