How to share excel report?

  • RumahSejati
    Asked on February 4, 2019 at 6:35 AM

    Hi, there....

    I've shared a report's link to people who submit to my form. However, it seems that the report file (excel) can not be downloaded from android smartphone.

    However, ff the submitter fill the form using browser in PC and access the report link, the download can be performed perfectly.

     

    Do you have a solution for this issue ?

    Thanks

    RS

  • Victoria_K
    Replied on February 4, 2019 at 7:39 AM

    We will be glad to help checking. May I ask which link you have shared to your users? Please also name the form you refer to, it would also help us a lot.

    We will wait for your reply. Thank you!

  • RumahSejati
    Replied on February 6, 2019 at 7:09 PM

    Form Name : Sejati - Vacant Position

    bit.ly/sejatilokerpreview

     

    Form Name : Sejati - Partimer

    bit.ly/sejatipartimerpreview

     

    thanks

  • Jed_C
    Replied on February 6, 2019 at 11:14 PM

    You have the privacy option enabled for the uploaded files. To disable, go to your account settings https://www.jotform.com/myaccount/settings > Privacy > Unselect "Require log-in to view uploaded files."

    1549512851JotForm · My Account Google Screenshot 10

    This is what I get when viewing it on Android browser.

    1549513158Screenshot 2019 02 07 12 17 49 Screenshot 21

    I hope that helps. Let us know if you have any questions or if you need further assistance.