PayPal Pro error: PCI Invalid Configuration when trying to make a payment.

  • 360dancefestival
    Asked on February 4, 2019 at 4:16 PM

    I am getting a PCI error when my clients are trying to use their credit cards.  Please advise?

  • Jed_C
    Replied on February 4, 2019 at 6:19 PM

    I'm getting an invalid configuration error when trying to submit your form.

    1549322328Invalid Configuration Google Screenshot 10

    The problem is most likely related to your PayPal Pro merchant account configuration.

    You can check the error code information on this page:

    10500  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    Occurs when you have not agreed to the billing agreement.

    10501  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    Occurs when the billing agreement is disabled or inactive.

    Please make sure that your PayPal account is ready to accept PayPal Payment Pro transactions. You might consider contacting PayPal Support to get the assistance in this case. 

    For Paypal Pro, please check the following guides:

    http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    http://www.jotform.com/help/284-How-to-Obtain-PayPal-API-Credentials