dragging crap from template, receiving three e-mails for each submission, one doesn't make any sense

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    Asked on January 30, 2013 at 05:12 PM



    I was wondering if you could please help me...

    when someone fills up my form and clicks the submit button,

    I received three notifications by e-mail instead of one.

    #1 and #2 are duplicates and both of the email /form look correct, like what I created, except that in the subject line, at the end is added "Atlanta location team" which came from your template.

    and I receive email #3 too, which is wrong all along, it has my customers information in it, as if he had filled in your original template, the one I used to create my form (see attached).

    How can we solve this so it's less confusing?

    I want to be able to forward this information to my team and not get anyone confused. 

    looking forward to hearing back from you soon and thank you very much in advance for your help!

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    Answered on January 30, 2013 at 07:28 PM

    You can delete 2 email notificatons if you don't need them

    You can even delete all of them and create your own custom ones.  Please take a look into that guide and let us know if we can be of further help

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    Answered on January 31, 2013 at 12:10 AM
    Awesome, thank you so much.
    I just follow these steps, and my problem is now solved.
    I am now a happy customer :-)


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    Answered on January 31, 2013 at 05:48 AM

    On behalf of my colleague Jeanette, you are quite welcome. Feel free to contact us at anytime if you need our assistance again.

    Thank you for using JotForm and have a great day!