How to decrypt or remove field protection to a HIPAA form?

  • Profile Image
    TheGraceTalk
    Asked on February 04, 2019 at 08:43 PM

    Hi,

    Is there anyway to un-encrypt a HIPAA form? Customers are reporting they are not receiving confirmation emails once a purchase is placed and would like to immediately rectify this without disabling my form or losing any data.

     

    Please advise 

     

    Thanks

  • Profile Image
    Jed_C
    Answered on February 04, 2019 at 10:44 PM

    To remove the protection of the field, just toggle which field you want to be protected.

    ex.

    1549338005remove_hipaa.gif

    Removing the field protection will allow your users to view the data via auto response.

    Let us know if you have any questions or if you need further assistance. 


  • Profile Image
    TheGraceTalk
    Answered on February 05, 2019 at 11:43 AM
    No.
    I need to unencrypt the form entirely. Take off the “private encryption key”
    ...
  • Profile Image
    Victoria_K
    Answered on February 05, 2019 at 12:29 PM

    Thank you for contacting us. I see that HIPAA is not enabled for your account. But, your forms have encryption enabled. Please check our guide here to lift encryption setting: Encrypted-Forms-and-How-to-Use-Them

    Please note that this will not decrypt existing submissions, they will stay encrypted. I would recommend to print them out before disabling encryption.

    We will be glad to assist if you need more help, just let us know.