How to decrypt or remove field protection to a HIPAA form?

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    Asked on February 04, 2019 at 08:43 PM


    Is there anyway to un-encrypt a HIPAA form? Customers are reporting they are not receiving confirmation emails once a purchase is placed and would like to immediately rectify this without disabling my form or losing any data.


    Please advise 



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    Answered on February 04, 2019 at 10:44 PM

    To remove the protection of the field, just toggle which field you want to be protected.



    Removing the field protection will allow your users to view the data via auto response.

    Let us know if you have any questions or if you need further assistance. 

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    Answered on February 05, 2019 at 11:43 AM
    I need to unencrypt the form entirely. Take off the “private encryption key”
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    Answered on February 05, 2019 at 12:29 PM

    Thank you for contacting us. I see that HIPAA is not enabled for your account. But, your forms have encryption enabled. Please check our guide here to lift encryption setting: Encrypted-Forms-and-How-to-Use-Them

    Please note that this will not decrypt existing submissions, they will stay encrypted. I would recommend to print them out before disabling encryption.

    We will be glad to assist if you need more help, just let us know.