Forms not working and billed a month of membership for 60 seconds of failed use.

  • Profile Image
    carolstx
    Asked on January 30, 2013 at 05:42 PM

    My forms aren't working.  I thought I might need to upgrade my account, so did just that.  For about 60 seconds, when I found my forms still weren't working. Now I'm told via e-mail that my account has been billed, and I will be downgraded for a month.  I now have no forms, and I'm down $10.

  • Profile Image
    EduardoMendez
    Answered on January 30, 2013 at 05:52 PM

    According to our Security layer provider, CloudFlare, problem is related with AT&T's DNS servers.

    If you're not using AT&T as an ISP, it still may affect your connection if your ISP is working with AT&T.

    We suggest you to use Global DNS servers (4.2.2.1 to 4.2.2.4), Google DNS Servers (8.8.4.4 and 8.8.8.8) or OpenDNS (208.67.222.222 and 208.67.220.220).

    @CloudFlare : The only issue we have seen with AT&T today is not actually with us (timing out well before it hits our network; appears to be a recursive DNS issue)

    We are not completely sure , but you couñd try to bypass router settings by setting custom DNS servers directly in Windows.

    As per your subscription, we would be glad to refund you the payment.

    Please give that a try and let us know if the issue continues!