What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not working and billed a month of membership for 60 seconds of failed use.

    Asked by carolstx on January 30, 2013 at 05:42 PM

    My forms aren't working.  I thought I might need to upgrade my account, so did just that.  For about 60 seconds, when I found my forms still weren't working. Now I'm told via e-mail that my account has been billed, and I will be downgraded for a month.  I now have no forms, and I'm down $10.

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    JotForm Support

    Answered by EduardoMendez on January 30, 2013 at 05:52 PM

    According to our Security layer provider, CloudFlare, problem is related with AT&T's DNS servers.

    If you're not using AT&T as an ISP, it still may affect your connection if your ISP is working with AT&T.

    We suggest you to use Global DNS servers (4.2.2.1 to 4.2.2.4), Google DNS Servers (8.8.4.4 and 8.8.8.8) or OpenDNS (208.67.222.222 and 208.67.220.220).

    @CloudFlare : The only issue we have seen with AT&T today is not actually with us (timing out well before it hits our network; appears to be a recursive DNS issue)

    We are not completely sure , but you couñd try to bypass router settings by setting custom DNS servers directly in Windows.

    As per your subscription, we would be glad to refund you the payment.

    Please give that a try and let us know if the issue continues!