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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms load very slow and CSS does not work, captcha is missing

    Asked by bgwomen on January 30, 2013 at 05:58 PM

    Hello support, 

    My forms load very slow and the styles seems to be out of order. Captcha image is missing making the form nonfunctional.

    Can you please provide suggestions. 

    Ragards

     

    Ok, I m tired!!! No one even get to the idea of replying anything meaningful, Blame AT&T or anyone esle but PLEASE provie ETA for solution. The Forms on .US domain are slooooooooooow if work at all, CSS is not there, simple Captcha image does not show up. Frustration; I am trying to sell you(jotFor) for a long run; cannot do it if I have to change DNS setting for ALL visitors in USA. Any, ANY advise will be highly appreciated but please restrict yourself from giving runaround. 

    Many Thanks, I want to love your services. 

    Page URL:
    http://www.bgwomenclub.us/contestants-2013/

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    JotForm Support

    Answered by jonathan on January 31, 2013 at 01:25 AM

    Hi,

    My apology for the delayed response.

    I am sorry also if I cannot provide you yet an ETA if when the current AT&T issue will be fully resolved.

    But for the meantime, please try this workaround to have your form properly display on your location. (I can view it from my location just fine)

    When you embed the form, please try modifying its URL to use .com domain instead of .us -- since this is the primary reason of the current issue. The URL should be like this 

    http://form.jotform.com/form/30285788953166

    from this

    Please inform us if this make the difference.

    Thanks.

     

     

     

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    Answered by bgwomen on January 31, 2013 at 08:34 AM

    thanks for the reply, Unfortunatelly your suggestion does not work, it erors out with:

    Invalid Form URL
    This form is not available for this domain.
    http://www.jotform.us/form/30285788953166
    Please advise.
    Thanks
  • Profile Image

    Answered by pinoytech on January 31, 2013 at 08:38 AM

    Hi bgwomen,

    Can you please try this workaround also? Log in to your account using jotform.com domain and clone your form then re-embed clone version of your form in to your website.

    If the said issue still persists, do let us know.

    Thank you!