email not working

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    lasercorp
    Asked on January 30, 2013 at 07:25 PM

    Hi,

     

    This form has stopped emailing me submissions. I have verified the settings and can't see a problem. The test email also does not work.

     

    Thanks,

     

  • Profile Image
    jeanettebmz
    Answered on January 30, 2013 at 07:34 PM

    Your email adddress jobs@lasercorp.com   was in our bounce list

    The issue has to do with the fact you need to either use noreply@jotform.com as the sender email adddress

     

    or if you don't want to use it, then you need to whitelist our IP addresses with your email service providers

    Please check at this guide for further details