Show unfilled fields

  • Profile Image
    Asked on January 31, 2013 at 09:32 AM

    We are using your form service for our returns on our eccomerce website and we want some fields that are just to be entered internally once the completed form has been sent to us.


    But if they do not enter details  into a certain field then the email notification does not show those fields. Please see to see what I mean.


    Even better It would be good if we could hide these questions from the website and only print them in the email notification to us.

  • Profile Image
    Answered on January 31, 2013 at 10:36 AM

    Hi there, 

    Option 1

    I have made a clone of your form as part of a solution for you:

    You can clone to see the changes I made.  At the bottom, I added a radio button to allow the option to show the Office section only when needed.

    I also made this video to show you how you can use the submissions page in order to add the necessary comments on the office section:

    That is one option for you.

    Option 2

    As per the other option of only printing these fields on your notification, Here is a clone of your forms.  I have deleted the fields that were for Office Use only.

    I also edited the Notification.  I manually added the fields that you had for office use onto the body of the notification:

    Here is what the submission e-mail would look like

    I hope this helps!

  • Profile Image
    Answered on January 31, 2013 at 10:44 AM
    Option 2 is perfect, is there a way I can copy the one you have created?
    Many Thanks,
    Phillip Marsden | Marketing Coordinator
    Tel: 0800 979999 | Email: | Web: | Fax: 0870 7876196
    CID GROUP LLP | UNIT 30 Low Hall Industrial Estate | Low Hall Road | Horsforth | LEEDS | LS18 4EF | UK
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  • Profile Image
    Answered on January 31, 2013 at 11:42 AM

    Hi cidgroup,

    You might like to take a look at this article how to clone form from web page for more detailed information.

    If you need further assistance, do let us know.

    Thank you!