What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Show unfilled fields

    Asked by cidgroup on January 31, 2013 at 09:32 AM

    We are using your form service for our returns on our eccomerce website and we want some fields that are just to be entered internally once the completed form has been sent to us.


    But if they do not enter details  into a certain field then the email notification does not show those fields. Please see http://www.cidproducts.co.uk/return-request-form.html to see what I mean.


    Even better It would be good if we could hide these questions from the website and only print them in the email notification to us.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 31, 2013 at 10:36 AM

    Hi there, 

    Option 1

    I have made a clone of your form as part of a solution for you:


    You can clone to see the changes I made.  At the bottom, I added a radio button to allow the option to show the Office section only when needed.

    I also made this video to show you how you can use the submissions page in order to add the necessary comments on the office section:


    That is one option for you.

    Option 2


    As per the other option of only printing these fields on your notification, Here is a clone of your forms.  I have deleted the fields that were for Office Use only.

    I also edited the Notification.  I manually added the fields that you had for office use onto the body of the notification:

    Here is what the submission e-mail would look like

    I hope this helps!

  • Profile Image

    Answered by cidgroup on January 31, 2013 at 10:44 AM
    Option 2 is perfect, is there a way I can copy the one you have created?
    Many Thanks,
    Phillip Marsden | Marketing Coordinator
    Tel: 0800 979999 | Email: marketing@cidgroup.co.uk | Web: www.cidproducts.co.uk | Fax: 0870 7876196
    CID GROUP LLP | UNIT 30 Low Hall Industrial Estate | Low Hall Road | Horsforth | LEEDS | LS18 4EF | UK
    'Getting the Right product to your site FAST!’
    CID Legal Disclaimer: This email may contain confidential information. If you are not the intended recipient you must not disclose or use the information contained in it. If you have received this email in error, please notify us immediately by return email and delete the document.
  • Profile Image

    Answered by pinoytech on January 31, 2013 at 11:42 AM

    Hi cidgroup,

    You might like to take a look at this article how to clone form from web page for more detailed information.

    If you need further assistance, do let us know.

    Thank you!