Zendesk Integration

Can your forms be integrated to Zendesk where it can uniquely identify the ticket it was asking Surveys for?

For example, once the Zendesk ticket is SOLVED, a survey will then be sent to the customer and one question in that jotform survey will correspond to a GOOD ro BAD csat in Zendesk for a certain ticket?

Here's a prototype of survey I wish to use: https://form.jotform.me/Furbo_Support/furbo-support-satisfaction-survey

But I need it to get connected to Zendesk somehow so it knows what ticket it was asking surveys for and could edit the ticket as well to correspond to a good or bad CSAT based on the first question rating/scale - example 1 to 4 rating is BAD and 5 to 7 is good.

Currently, we don't have direct integration with Zendesk.

You may use Zapier to connect JotForm with Zendesk.

https://zapier.com/apps/jotform/integrations/zendesk

I will forward a feature request to our developers regarding Zendesk Integration.

We will keep you posted via this thread for updates.