Access denied on Paypal while updating payment method

  • drmruhl13
    Asked on February 8, 2019 at 10:07 AM

    Hello,

    I am trying to change my credit card for payment and I keep getting this error and don't know why:

    Access Denied

    You don't have permission to access "http://www.paypal.com/" on this server.

    Reference #18.7daa3d42.1549638311.30453dcb

     

    Can you please advise?

    Thank you,

    Michaelene

     

  • jherwin
    Replied on February 8, 2019 at 11:47 AM

    Thank you for contacting us!

    This error message usually refers to an issue with your internet provider. Please unplug your router box and leave it unplugged for a few minutes. When you plug the box back in, you will be issued a new IP address by your provider which should allow you to access the account.

    You can check your IP address here if it changes or not: https://ip8.com/

    Give it a try and let us know how it goes.