Square: Why are not subscriptions payments through JotForm listed under the recurring charges on Square?

  • waterhorsecharters
    Asked on February 8, 2019 at 2:08 PM

    Hello,

    I cannot see any recurring invoice into Square after a subscription payment via Jotform only a transaction in the maun dashboard. It seems that the integration does not work properly. I am not in Test Mode.

    Thank you for your help.

    1549652821Screen Shot 2019 02 08 at 11 Screenshot 10

    Jotform Thread 1727150 Screenshot
  • Kevin Support Team Lead
    Replied on February 8, 2019 at 3:08 PM

    I will need to pass this to our second level in order to know if the subscriptions are listed under the recurring section of Square. 

    Also, may you please share us a screenshot about how the transactions are listed on your end? 

    Note that attached images via email replies will not reach this thread, but you can upload your images following this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    Looking forward to your response. 

  • waterhorsecharters
    Replied on February 8, 2019 at 3:23 PM

    Both screenshots are into my first message.

  • Özlem JotForm Developer
    Replied on February 8, 2019 at 4:45 PM

    Hello,

    I am Olivia from JotForm Payments Team. 

    At the moment, automatic recurring payments are not currently available for Square’s API. However, they have the option to initiate manually recurring payments with Card on File. Square returns a customer card id to JotForm and after this step, JotForm runs recurring charges according to customer plan.

    In other words, because of the technical limitations of Square API, JotForm run charge endpoint and make recurring charges.

    In Square dashboard, you can see recurring payments under Customers' activity:1549662276Screen Shot 2019 02 09 at 00 Screenshot 10


    If you need any other details, please let me know.

    Thank you.